PRIVACY POLICY

Last Updated: 18 February 2026

Curena Healthcare Platform (“Curena”, “Company”, “We”, “Us”) is committed to protecting the privacy and security of patient and user data in accordance with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and applicable Indian laws.

This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information when you use our website/application (“Platform”).

1. Information We Collect

a) Personal Identification Information

Name

Mobile number

Email address

Address / Location

Age / Gender

b) Health and Consultation Information

Medical history voluntarily provided

Symptoms and consultation details

Prescriptions and uploaded medical records

Diagnostic test details and reports

c) Technical Information

IP address

Device and browser information

Cookies and usage analytics

2. Purpose of Data Collection

We collect personal data for the following purposes:

Booking doctor consultations and clinic appointments

Connecting patients with medical practitioners

Arranging laboratory tests and home sample collection

Maintaining medical consultation records

Payment processing and transaction records

Customer support, service communication, and compliance with legal obligations

3. Consent

By using the Platform and submitting your information, you provide consent for the collection, storage, and processing of your personal and health-related data for healthcare service facilitation.

Users may withdraw consent by contacting us at Curenadoc@gmail.com, subject to legal or regulatory requirements.

4. Sharing of Personal Data

We may share your information only with:

Registered doctors for consultation purposes

Clinics and hospitals for appointment bookings

Diagnostic laboratories for test processing

Payment gateway providers for transaction processing

Government authorities where legally required

We do not sell personal or health-related data to third parties.

5. Data Retention

Personal and health-related data shall be retained only for as long as necessary for service delivery, medical record maintenance, regulatory compliance, and dispute resolution.

6. Data Security

We implement reasonable administrative, technical, and security safeguards to protect personal and medical data against unauthorized access, disclosure, or misuse. However, no electronic transmission can be guaranteed completely secure.

7. User Rights (DPDP Act)

Users have the right to:

Access their personal data

Request correction of inaccurate data

Request deletion of data, subject to legal retention requirements

Withdraw consent for processing

Submit privacy-related grievances

Requests may be submitted at Curenadoc@gmail.com.

8. Cookies

The Platform may use cookies to improve functionality, enhance user experience, and analyze usage patterns. Users may disable cookies through browser settings.

9. Third-Party Links

The Platform may contain links to third-party websites or healthcare providers. Curena is not responsible for the privacy practices of such third parties.

10. Grievance Officer

In accordance with applicable laws, the contact details of the Grievance Officer are:

Name: Prajwal Tapashi

Email: Curenadoc@gmail.com

Address: Tilakwadi, Belagavi, Karnataka, India

11. Updates to Privacy Policy

Curena may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised policy.

12. Governing Law

This Privacy Policy shall be governed by the laws of India and subject to the jurisdiction of courts at Belagavi, Karnataka.